Complaints

If you would like to make a complaint please use the form below and it will be actioned in line with our Complaints Policy, a copy of which is available upon request by emailing contact@feelingstrong.co.uk. If you require to make the complaint in another way due to any challenges which require reasonable adjustments please let us know so we can accommodate this. We will also treat all complaints in line with our Equality and Diversity policy, which is also available upon request.

All complaints are handled as confidentially as possible, and you can expect a response within a calendar month - if your complaint is complex and requires a longer timescale to explore fully we will let you know within the above time-frame, and how long you can expect this process to take.

If you are unhappy with the final response you receive regarding your complaint you will be able to ask for a review, do this by emailing contact@feelingstrong.co.uk and this will be responded to within a calendar month. As above, if your complaint and the outcome is complex and requires a longer timescale to explore fully we will let you know within the above time-frame, and how long you can expect this process to take.

Please note, that is your complaint is found to be vexatious or repetitive (outwith the process described above) or displays behaviour which we deem to be unreasonable then we will consider the history and context of the complaint as well as the following in dealing with it: if it's intended harass or cause distress to staff, if the complaint is obsessive or if it does not seem to have a purpose. In these cases the complaint will be reviewed by our Board of Trustees and we will let you know if we decide that no further contact around the complaint should be given, and on what grounds.